You can file your insurance complaint or pre-need complaint thru mail or email, according to the Insurance Commission of the Philippines.
Some people commenting on our other blogs say they're not receiving a reply from the IC, but we presume their documents are not complete. We suggest you complete your documents.
To ensure that your complaint is processed, send the following:
(The IC didn't say something about the Letter of Complaint. I compiled this list from complaint letters with the SEC, etc.)
1. Your complete name and address
2. Your insurance policy or pre-need plan:
- insurance policy name or pre-need plan name
- insurance or pre-need company name
- amount of insurance or pre-need plan
- insurance policy number or pre-need plan number
3. What the company failed to do for you, according to the provisions of the policy or contract
4. What specific action do you like the IC to help you with.
Note: Be calm in your letter. Don't use cuss words. Be as factual as possible.
Mail your documents to:
HON. EMMANUEL F. DOOC
Insurance Commissioner
INSURANCE COMMISSION
1071 United Nations Ave.,
Ermita, Manila
Attention:
ATTY. JOSEPH P. OSIAS
Head of Division
Public Assistance and Information Division
This is the new email address of the Insurance Commission for public assistance:
publicassistance@insurance.gov.ph
You can fax your documents to:
404-17-58
You can email your documents to:
publicassistance@insurance.gov.ph
It's recommended you email or fax your documents during these hours:
Monday to Friday, except holidays
from 8 am to 5 pm
According to IC, the following steps are their standard operating procedures for handling emailed, mailed or faxed complaints:
1. Receing clerk receives complaint documents.
2. Complaint is registered on the Claims Register.
3. Action Officer reviews the complaint and contacts the complainant if needed.
4. Action Officer prepares notice of conference or referral letter.
5. Division Chief reviews notice of conference or referral letter and signs approval.
6. Releasing Clerk forwards notice or referral to the Releasing Section.
7. Notice of conference is sent to the complainant.
8. Action Officer or Division Chief conducts mediation conference.
9. Complainant and insurance firm representative arrives at a settlement.
9. Hearing Officer ensures compliance with settlement.
10.If there's no settlement, or if complainant doesn't accept the settlement, Division Chief or Action Officer advises complainant about filing a case in court or in any other forum
11. If settlement is accepted and complied with, the case is recorded in the IC List of Closed Cases.
Related Article:
Life Insurance Companies in the Philippines With Licenses Renewed for 2011
Pre-Need Companies Under Insurance Commission Conservatorship as of Feb 2012
Some people commenting on our other blogs say they're not receiving a reply from the IC, but we presume their documents are not complete. We suggest you complete your documents.
To ensure that your complaint is processed, send the following:
- Letter of complaint, including your specific request for help
- Copy of insurance policy or pre-need contract
- Police report, if this is related to the complaint, such in motor vehicle insurance claims
(The IC didn't say something about the Letter of Complaint. I compiled this list from complaint letters with the SEC, etc.)
1. Your complete name and address
2. Your insurance policy or pre-need plan:
- insurance policy name or pre-need plan name
- insurance or pre-need company name
- amount of insurance or pre-need plan
- insurance policy number or pre-need plan number
3. What the company failed to do for you, according to the provisions of the policy or contract
4. What specific action do you like the IC to help you with.
Note: Be calm in your letter. Don't use cuss words. Be as factual as possible.
Mail your documents to:
HON. EMMANUEL F. DOOC
Insurance Commissioner
INSURANCE COMMISSION
1071 United Nations Ave.,
Ermita, Manila
Attention:
ATTY. JOSEPH P. OSIAS
Head of Division
Public Assistance and Information Division
This is the new email address of the Insurance Commission for public assistance:
publicassistance@insurance.gov.ph
You can fax your documents to:
404-17-58
You can email your documents to:
publicassistance@insurance.gov.ph
It's recommended you email or fax your documents during these hours:
Monday to Friday, except holidays
from 8 am to 5 pm
According to IC, the following steps are their standard operating procedures for handling emailed, mailed or faxed complaints:
1. Receing clerk receives complaint documents.
2. Complaint is registered on the Claims Register.
3. Action Officer reviews the complaint and contacts the complainant if needed.
4. Action Officer prepares notice of conference or referral letter.
5. Division Chief reviews notice of conference or referral letter and signs approval.
6. Releasing Clerk forwards notice or referral to the Releasing Section.
7. Notice of conference is sent to the complainant.
8. Action Officer or Division Chief conducts mediation conference.
9. Complainant and insurance firm representative arrives at a settlement.
9. Hearing Officer ensures compliance with settlement.
10.If there's no settlement, or if complainant doesn't accept the settlement, Division Chief or Action Officer advises complainant about filing a case in court or in any other forum
11. If settlement is accepted and complied with, the case is recorded in the IC List of Closed Cases.
Related Article:
Life Insurance Companies in the Philippines With Licenses Renewed for 2011
Pre-Need Companies Under Insurance Commission Conservatorship as of Feb 2012
it's very unfair to Majar Damayan Group of Company and Cosmopolitan Chapel,that the recieved closure order from the commision how about the other company that the are selling memorial plan, but they are not a pre-need company like example The Freedomlife Insurance Agency operating in Mindanao and Visayas....
ReplyDeleteif you need evidence I have a MEMORIAL SERVICE AGREEMENT issued by Freedomlife Insurance Agency it was in my position. Tanx
DeletePls nanawagan aq ni tatay digong about the memorial plan ng fiancee ko, sa loyola plans po.taga mindanao kami,from cdoc.galing kami maynila to claim sana pero ang sabi after 6months pa dw.naiinis tlg kami pangatlong 6months na po lage sabi nila.puro promise na lng, inutang pa namin pamasahe.tsaka kailangan namin tlg nw ang pera.dahil wla kaming work.tanong ko lng kung makukuha pa ba niya?
ReplyDeleteI want to cancel my policy account sa Cocolife insurance.... Sa Sm Downatown pampanga... makukuha ko pa pu ba pera ko? Sabi nila free ngayon may invest ka pla savings mo sa kanila..
ReplyDeleteSame here, pano gagawin to cancel that agreement.
DeleteNagfile aqng complain sa cocolife sa dti. Magkaisa tau madami na clang pinapahirapan na tao. Galing na rin aq ky tulfo. Inadvice aq n mgfile ng complain ko sa dti my medition kmi dpt sa april 5 pero inurong ng cocolife sa 12 puro din cla pasikot sikot di nila binalik ng buo ang refund ko.
DeleteI want to cancel my policy account sa Cocolife insurance.... Sa Sm Downatown pampanga... makukuha ko pa pu ba pera ko? Sabi nila free ngayon may invest ka pla savings mo sa kanila..
ReplyDeletePLS. cooperate with me email me at a0974224152@gmail.com
DeleteAnu n poh status nun ipnacancel m policy? Victim dn aq
DeleteAnu n poh status nun ipnacancel m policy? Victim dn aq
DeleteHiask q lng kng napa cancel mo ba ung sa cocolife im one of the victim
Delete. ko dn po gusto ko po ipacancel yung s cocolife insurance ko.. npacancel nyo po b yung senyo
Delete. ko dn po gusto ko po ipacancel yung s cocolife insurance ko.. npacancel nyo po b yung senyo
DeleteSa mga ngpapacancel pong policy sa cocolife at gusto mgreklamo at naloko ng cocolife. Mgkaisa po tau. Aq din ngfile ng cancellation pero pimapahirapan nila aq di nila binalik ng buo 5k lng binalik mg 15k pa aq. Humingi n aq ng tulong ky tulfo ngfile aq ng complain sa dti. My medition kmi dpt sa april 5 pero inurong ng cocolife sa april 12. This is my email dvhuntley143@gmail.com. 09953104843 txt or send me an email. My name is donna v. Huntley. Naloko tlga aq ng company na to. Humingi pa ng foreign money saakin ung agent. Buti nlng rupees lng ang nabigay ko akala ko kc titingnan lng at ibblik. Mga kabayan ilaban natin to.
DeleteSa mga ngpapacancel pong policy sa cocolife at gusto mgreklamo at naloko ng cocolife. Mgkaisa po tau. Aq din ngfile ng cancellation pero pimapahirapan nila aq di nila binalik ng buo 5k lng binalik mg 15k pa aq. Humingi n aq ng tulong ky tulfo ngfile aq ng complain sa dti. My medition kmi dpt sa april 5 pero inurong ng cocolife sa april 12. This is my email dvhuntley143@gmail.com. 09953104843 txt or send me an email. My name is donna v. Huntley. Naloko tlga aq ng company na to. Humingi pa ng foreign money saakin ung agent. Buti nlng rupees lng ang nabigay ko akala ko kc titingnan lng at ibblik. Mga kabayan ilaban natin to.
Deletehi..kanina lang din pinipilit nila na bayaran 18k on the spot yung insurance..tapos ako sabihan ng unprofessional..eh manager napakarude msh explain.kapal ng mukha
Deleteganun din poh yun saakin.. ngcomplaint nq s client relation nila dahil sabi nila itatry lang kung maapprove un amount nah inoffer nla nun pala automatic naless nah s debit card ko.agad ako nginform sa head branch nila for cancellation of my fsp pero sabi nila hindi n dw pwede forfeited na daw kht wla p sakin un contract sbi nila hintayin ko muna un contract at savings nmn dw un pero pagdating ng contract pti ibang information s contract is not true.falsification un db? and ngaun poh sabi ng client relation ng cocolife insurance dw un hindi savings/ investment taliwas sa sinabi ng agents at hed branch nila. sabi pa ng client relation "they can no longer refund any amount i have paid" which is 25k. if you want rhose torres magdirect tayo sa ayala and punta nadin tayo dto sa ic.
ReplyDeleteun nga po ang sabi nla hnd na marerefund ung pera na binayad mo.. ano na pong status ng cancellation nyo? Ung sakin di pa din updated.
Deletehi, paano po kayo nag apply ng cancellation?please let me know po. thank you
Deletepubassist@insurance.gov.ph is not working at all. Got an error below --This is an automatically generated Delivery Status Notification.
ReplyDeleteDelivery to the following recipients failed.
pubassist@insurance.gov.ph
Final-Recipient: rfc822;pubassist@insurance.gov.ph
Action: failed
Status: 5.2.1
X-Display-Name: Public Assistance
so what will be their active website?
Deletehi... is there an update about how to communicate with them thru email? I cant to their office personally as i am out of the country. please update me po. Thanks so much
Deleteit's publicassistance@insurance.gov.ph
DeleteI would like to know if I can file a case against our company who is tolerating and cuddling dummies. Employees are pirating our people to transfer to them under their dummies.
ReplyDeleteI would like to know if I can file a case against our company who is tolerating and cuddling dummies. Employees are pirating our people to transfer to them under their dummies.
ReplyDeletepubassist@insurance.gov.ph is not working. What other email adresses are they using?
ReplyDelete..anu poh b mas mainam q gwin pra mcancel agd un insurance policy q s cocolife at sm rosario,,nais q po maiblik skn un pera q,pra s anak q,plz,,, give nmn poh ng info n dpt q gwin
ReplyDeleteI've encountered same issue. Sa Sm rosario Cavite. May bago ngayon doon, Carehealth Plus. Sa 2nd floor. Di ko rin mairefund yung na down ko. Di dw pede yun. Hays. Panu naba ang gagawin.
DeleteSis parehas tau ng problem ndi q din alam pnu gagawin panu macansel ung sa cocolife pra mabalik din pera ko sa sm san lazaro nmn aq naganyan..
ReplyDeleteSis parehas tau ng problem ndi q din alam pnu gagawin panu macansel ung sa cocolife pra mabalik din pera ko sa sm san lazaro nmn aq naganyan..
ReplyDeleteHi ask qlng n refund po b pera nyo sa Coco life?
DeleteNbiktima din po kc aq
gud day po IC Officers pakitulungan po ang pinsan ko yung inilaan ng nanay niya sa education niya isang taon na mahigit di pa rin narerelease kawawa naman ang tita ko baon na sa utang samantalang naginvest naman siya sa magandang company ng loyola educational plan
ReplyDeleteHi Jerome: Email the Insurance Commission pubassist@insurance.gov.ph. Mention Loyola educational plan, the name of the planholder, the beneficiary, the plan number, amount paid, and date when the plan was fully paid, and maturity date.
ReplyDeleteHi Ms. Nora, As mentioned from above pubassist@insurance.gov.ph is not working at all.. is there any alternative email? thanks po
DeleteHi Awakening and Jerome: You now need to spell out the words "public" and "assistance". This is now the correct email address -- publicassistance@insurance.gov.ph
ReplyDeleteSorry I wasn't able to correct the address on time.
Hi Ms. Nora,
DeleteGood day po. Someone advised me to change my debit card para himdi na po mka continue to deduct yung insurance company. Is it helpful po ba na magrequest nalang ng change of debit card sa bank rather than waiting for the insurance company to reply? thanks po ng marami.
Hi Awakening: it's good na debit card pala ang nagamit para sa iyong payment. Sana na-close nio na noon pa. Kasi madali lang na i-close ang debit card. Ang nasa isip ko kasi credit card ang nagamit sa iyo. Usually kasi credit card ang nakukuha nila. Mahirap i-close ang credit card kasi the owner needs to pay the loan balance in full bago ma-close.
DeleteYes. Close your current debit card account, yong nakuhang account number ng insurance company. Visit your bank branch, and then ask if you can close your present account, and then open a new one. Or puede ring iwidro mo na lahat ang pera mo, and then wait for it to get automatically closed. And then pag closed na, mag-open ka ng new.
Hello po,ms nora. Same po nangyare samin last nov 2016 sa robinson gallery galing po ako that time sa poea. Debit card din po yun akin. Nabawasan rin po yun balance ng atm ko that time. Ngayon po May 10 kailngan ko na,daw maghulog. Nag aalangan po ako kasi baka nga mascam lang ako kaya nag search ako kung ano ba dapat ko gawin kung icontinue,ko ba o,hindi. And then nakita ko nga po to. Kaya gusto ko sana humingi ng advice sa,dapat kong gawin. Nagpadala kasi sila sa bahay ng sulat at tawag at,ang kapatid ko ang nakatanggal neto dahil nasa abroad sya ang nakakatanggap. Ano ba dapat,kasi 0 balance na rin naman atm ko po. Kinash out ko na sya before ako bumalik ng ibang bansa. Kasi baka masayang lang ang ipapadala ko na pinaghirapan kng trabahuhan. Sana po matulungan nyo ko. As soon as,possible. Kailngan ko kaagad makapag decide. Salamat and more power.
DeleteThis is something to do with Malayan Insurance. They are connected to RCBC. Last year, july. Someone called me from Malayan Insurance offering me a free travel insurance (and that's very clear) so I said ok kung libre naman ay why not. Then after 2 months nakita ko sa bill ng credit card ko sa rcbc na sinisingil ako ng Malayan insurance at umabot n ng 8k+. FYI: wala kaming any agreement or kahit na anong pinirmahan ko. I reported this sa rcbc pero wala naman silang ginagawa. Instead of helping me, they are threatening me na idedemanda ako pag di nagbayad. So I called Malayan Insurance kahit long distance para lang iclear lahat. At ang sabi sakin na napakataray pa nung sumagot na "hindi ganyan mga tao namin" without letting me to explain at hindi man lang sila mag investigate. So I guess alam na nila ginagawa ng insurance company nila. At until now kung makapanakot sila sobra na parang ako ang may mali. One more thing, I found out na di lang pala ako ang navictim ng Malayan insurance at rcbc..yung cousin ko at 2 friends ko ganun din nangyari. Pero binayaran nalang nila kesa maabala. Pero bakit ko babayaran kung di naman ako nag agree sa kasunduan na need ko sila bayaran. Hindi biro kumita ng pera pero bakit sila ganun? Sobra naman. Nagsearch ako sa google kung pano to pwede maresolve at nakita ko nga to. This is too much.. sobrang pananakot na sakin kahit sila yung nanloloko. Hindi na tama at baka madami pa silang nabibiktima sa ngayon. I will email them para maging aware sa nangyayaring scam na to. Kaya guys pls beware sa mga natawag sanyo mga insurance company lalo na ang malayan insurance.
ReplyDeleteHi, Ma'am khrizandia. pwede po malaman kung ano pong nangyari sa complaint nyo na ito with Malayan Insurance? may similar instance dn po kasi ako with them demanding payment. gusto ko lang po malaman kung paano nyo ito naresolve kahit na sobrang tagal na. salamat po.
DeleteHi khrizandra: Thank you for sharing your story here. It's really sad that insurance and pre-need companies have been doing these kinds of deceitful sales and marketing tactics. It's not only Malayan Insurance that's doing these things. Kung i-compare natin sa iba, buti sa yo one-time deduction lang (accident insurance siguro yan?), yong sa PPLIC or Phil Prudential Life Insurance Co. na nagbebenta ng pre-need sa malls, continuous monthly deduction for 5 to 10 years. Naaawa nga ako sa office mate ng anak ko, mga 15k ang sahod, minus tax, then yong 9k ibabayad sa credit card, kasi nacha-charge yong card niya by PPLIC. Itinutuloy na lang niya at mga katulad niya ang payments kasi nabawasan na sila ng malalaking halaga. Napakabata pa nila at naloko agad sila. Paano na yong mga parents o family na nagde-depend din sa kanila. Kaya I salute Festival Mall because they removed all tenants na selling by deceitful methods, katulad ng PPLIC at Home Sonic, etc.
ReplyDeleteSige, write the Insurance Commission and other blogs and post on Facebook para mas maraming makabasa.
hi mam nora same din nangyari skin ng friend ng anak neu po sa cocolife namn po ako at na sale talk po ako nung oct. 24 2016 at natangap ko po yung policy nung 28th of oct. nagsend din ako ng letter bago ko pa pa tangap ung policy but sabi po skin wait ko n lng dw ung policy bago ako mag sent ng letter of cancellation and halos everyday ng sesent po ako ng letter sa kania sa customer service at sa client relation nila bat till now wla pa din response sa request ko tumatawag tawag din po ako sa kanila but sabi kausapn ko po ung agent ko but unfortunately ung agent po na kausap ko is off to leave po what should i do mam pls help me po thank you and godbless.
DeleteMa'am Nora I need your help po. Sa akin naman po is regarding Coco Life SM Santa Rosa, nakuhaan po ng 36k ang atm card ko. Parang awa nyo na po tulungan nyo po ako kung paano ko po pwede ipacancel ang transaction ko. Same modus din po ng nabasa ko from previous comments sana po macancel kasi po ilang buwan ko po binuno ang pera na yun para sa pamilya ko.
ReplyDeleteHi Rain: Sorry, ang maitulong ko lang talaga is mag-advice. Sana konting days pa lang ang lumipas mula nakuhanan ka ng pera. Ang mabuti is magsama kayo ng may posisyon diyan sa Sta Rosa. Puedeng councilor or police or any person na firm at articulate magsalita. Kelangan lang niyong ipilit na na-deceive kayo. Merong magandang advice dito: How to Cancel your Policy or Plan". Bagong advice ito, so mas maganda. Meron siyang specific instructions about writing a cancellation letter. I hope makuha mo ang pera mo.
ReplyDeleteNoted po madam. At the time po na pinost ko siya, 2 hours before po bago ako nakuhaan. Sana nga po mabalik nila agad. Pwede po ba ako magrequest ng contact person sa insurance commission po? Mag-email rin po kasi ako sa inyo.
DeleteMa'am Nora pa help naman po, kasi Cocolife insurance company ko, nung nkuhaan nila ako ng almost 36k, kasi sila mismo ng swipe ng debit crad ko, sabi nila for aprroval po daw yung deniposit ko,,then pmnts ako ng Bank sabi nila walng aproval pla yun, after few days ng text ako sa insurance branch company ko.. sabi nila eesend nila yung contract ko, pero yung tanong ko bakit nabawasan agad yun..pa help nmn po plss.
DeleteHello...pwedi po malaman anong update sa situation nyo sa cocolife?? Kc same siatuation po tayo..nakuhanan din ako ng 36k+ sa atm ko.
DeleteThis comment has been removed by the author.
ReplyDeleteHi IC Officer, how can i request for retraction of my negative record on IC. the CEO of my previous company agreed to retract my record but i have to write or email a request first to IC because they already reported my name. with this i have to cancel my case on NLRC so they will grant my request as well. please advise
ReplyDeletehi mam nora..
ReplyDeletepahelp naman po pano po ba magcancelled at pano mairefund saken ung pera ko sa labb plus ng ppic.??
hi mam nora..
ReplyDeletepahelp naman po pano po ba magcancelled at pano mairefund saken ung pera ko sa labb plus ng ppic.??
hi everyone same din tayo ng problema is anyone can help me and give me some advice pls my email yumihae15@gmail.com i really need ur help pls thank you.
ReplyDeleteHi Rocelle and yumi: Sorry na ang maitulong ko lang talaga is to suggest na magsama kayo ng articulate at strong na personalidad para macancel yong mga policies ninyo. Dalhin nio rin yong mga cancellation letters nio. Puede ring pumunta kayo sa manager ng mall. Dapat makulit kayo at hindi kayo umaalis hanggat hindi naisosoli ang pera nio. Take care
DeleteIngat din kayo sa Robinsons Galleria particularly sa mga agent mg Manila Bank life insurance. Naloko yung kaibigan ko 7 hours ago. It happened so fast. kelangan ko pa sila sindakin bago kami i–entertain. Una sasabihin na hindi na pwede irefund. Huwag kau maniwala pwede naman iparefund eh bagsakan mo sila ng cooling period, further legal actions at IC commission violations in an articulate manner para pansinin ka. Fortunately, sinamahan ko kaibigan ko just minutes nung kakaalis nya sa office ng MBIL, kaya fresh pa. Feeling ng kaibigan ko nabudol–budol sya. dpat firm ka na gusto mo ipacancel kunin mo name ng agent at manger nya para mejo kabahan sila. �� Nagsubmit kami ng cancellation and demand for refund letter. tip:huwag kalimutan ang date at acknowledgement ng branch. sana detailed yung amount tapos ang reason is yung tipong maincriminate cla coercion or misleading). iKwento nyu kung anu nangyaring panloloko sa letter. Update kami soon kung anu next developments.
ReplyDeleteganun din nangyari sakin. MB LIFE din robinson galleria. last 3 years hinarang ako sa mall. they were able to convinced me to invest 154k. sabi nila parang savings ko na rin daw yan at wag kung kunin before three years. so last week april 2017 gusto ko na kunin, sabi sakin forfeited na daw. kahit i insist ko daw nonrefundable na. so ngayon im planning to seek legal advice para maturuan ng leksyon tong mga manlulukong eto
DeleteSame story din po nangyari sken sa SM DASMARIÑAS nman po may nag alok sken ng raffle daw taga MANILA BANKERS LIFE,then after ng ilang usapan i huhulog n daw ung raffle sa branch nila with in the area din in SM Dasmariñas then after that kinausap na ako at sinabi na about sa MB LIFE sa daming sinabi after nun inalok n ako agad sa insurance then swipe the card then nabawas na ung pera ko 44k,at nka auto debit pa ung card ko...anu dapat ko gawin para mapacancel un....pls... Help me po
DeleteGood evening! Mam Nora, pwede nyo rin po ba ako matulungan,nasa third year college na po anak ko pero wala kaming na avail sa CAP educational insurance, at sarado na rin po ang office nila dito sa Kalibo, Aklan, Tricycle driver lang po husband ko, at wala rin akong trabaho. kaya po kami kumuha ng CAP educational plan para sa kinabukasan ng anak namin,tapus ngayun wala kaming alam kung paano mahabul ang CAP. Mam, nakikiusap po kami sayo na sana matulungan nyo rin po kami.maraming salamat po! GOD Bless!!!
ReplyDeleteHi Mam nora...
ReplyDeletepatulong naman po,pano po gagawin ko kase yung nakuha ko pong car insurance puro pangako lang po magtatatlong buwan na po wala pang result yung claim ko pagtumatawag po ako lagi nalang sinsabi na tawag nalang kayo ng ganitong araw pero pag tumawag po ako ganun na naman po sasabihin saken... complete naman po paper ko para maclaim...di rin po sila nag uupdate skn ako po lagi tumatawag.... maraming salamat po god bless...
Hi Mam nora...
ReplyDeletepatulong naman po,pano po gagawin ko kase yung nakuha ko pong car insurance puro pangako lang po magtatatlong buwan na po wala pang result yung claim ko pagtumatawag po ako lagi nalang sinsabi na tawag nalang kayo ng ganitong araw pero pag tumawag po ako ganun na naman po sasabihin saken... complete naman po paper ko para maclaim...di rin po sila nag uupdate skn ako po lagi tumatawag.... maraming salamat po god bless...
Hello po mam nora
ReplyDeletePapatulong po sana kami ng tatay ko about sa insurance pong sinalihan nya almost 4 years napo kc ang pangakong 1 taon lang ang aantayin sa refund ng pera .. dahil nag stop napo ang tatay namin dhil di napo kayang bayaran .. pano po ba ??
I am also a cocolife victim, yung paliwanag kase nila iba pala dun sa policy na, ang sabi ay savings daw ngaun pala endowment, sabi ay akin ang pera ihuhulog ko ngaun pala pasok lahat sa insurance unless mgkafund value na after 2 years which is hindi man pinaliwanag. Hindi ba pwede ireklamo itong cocolife para magtigil sila sa modus nila na ambush kse ang dame ng reklamo para kaseng mga manggagantyo eh.. Sinasadya ata mabilis ipaliwanag at hindi papakawalan. Pwede bang ipa 8888 ito? o anung pwedeng gawen kase madami na ganito. Tapos hindi mo man makuha pera mo.
ReplyDeleteHi Alvin..pareho tayo ng situation sa cocolife...anong updated sa status mo ngayon sa kagustuhan mong mabawi ang pera mo? Ako si elena. 36k+ ang nakuha sa atm ko for 1yr. Daw yun. Since Nov. 7, 2016 ng mainvolve ako at mabilisan ang presentation nila about sa cocolife sa Sm Clark Pampanga. Gusto kong irefund yun pera ko, kaya galing kami kanina sa Sm Clark kinausap namin sila para irefund yun pera pero hindi na daw pwede.
ReplyDeletegumawa ako formal conplain kaso sabi ng cocolife wala nadin ako marerefund.. nagsend din ako sa insurance comission,tapos nagsend ng letter sa akin insurance commision regarding dun..sumulat sila sa cocolife pero followup kopa paano na nangyari
DeleteKmusta na un complain mo against coolife? Narefund mo ba un binayad mo sa kanila
DeleteMr.alvin narefund po ba nila un pera nila sa cocolife?same po un ngyari sakin..gusto ko kunin un pera ko kasi wala nako pambayad nawalan ako trabaho .
DeleteHindi kuna po nakuha kase insured na tayo noon bale yung mga naihulog ay napambayad as premium ng insurance nila. Wala tayo laban kase hindi naten binasa yung buong policy at alam ng mga agents yun na bihira lang mga nagbabasa kaya nakukuha sa mga mgandang salita nila pero pag nagbago na isip mo wala kana magagawa kase nakapirma ka. Ang dahilan nila ay dahil nagtake risk na yung cocolife nung insured ka
DeleteNacancel m nb ung policy mo sa cocolife? Instruct nman kung pano its now 6th month n kasi and they told me i cant cancel my account or refund my money and the only options is to continue the plan
ReplyDeletetanong ko lang po kung anu ano po ba ang requirements ng mga agency sa pinas para ma i process nila ang insurance ko.dahil ako po ay naaksidente dto sa ibang bansa..salamat po sa mga sasagot..
ReplyDeletemaam nora pengeng advice na loko kasi hubby ko ng cocolife sa sm.cebu sabi ng manager after 3days pa daw pwede magfile ng cancellation of policy...then di daw sure kung ma grant ang cancellation April 18,2017 then kinabukasan pinabalik ko April 19,2017 tinakot lang asawa ko.
ReplyDeleteMaam Nora nagbigay ako ng cancellation letter sa cocolife branch sa sm san lazaro pero hindi nila tinanggap. Sabi ko dederecho na lang ako sa main office sagot nila papabalikin din ako sa branch. May laban ba ko dun? Ano ano ang rights ko? 10k initial deposit wala pang policy na binigay sakin. Marerefund ko pa ba yung dineposit ko?
ReplyDeleteGusto ko po sana ipa cancel yung registration ko sa Carita's Shield, Dahil mahigit na 4 months na nkklipas wala prin sila pinapadala skin na policy, Ang usapan ay 1 month lang. saka ngayon hindi ko na sila ma contact nakakailang email nrin ako sa customer care ng Carita's pro hindi naman sila sumasagot. ble nk pag register ako nung Feb. 20, 2017 pro until now wl n ako blita sa policy ko khit yung agent na kausap ko sa SM LUCENA hindi ko na m contact. nsubok din ako mg email sa (publicassistance@insurance.gov.ph) or (pubassist@insurance.gov.ph) pro laging failed to send an email.
ReplyDeleteParehas tayo ako nmn nirerefund ko ung perang pinacancel ko after 1 week na naharang ako sa mall. Mga demonyo tlaga mga nsa caritas mapa head office mga hayop lali na ung mga baklang empleyado sa mall ng caritas na yan. Kada my kakausapin ka sa head office lgi sasabhin pinaprocess na daw ung pinacancel ko at tpos pag hndi mo na makontak ung kausap mo sasabhin nmn ng mga hayop na kasama kesyo nag resign daw. Pangalawa na yan una ung branch manager sunod ung sa head office hanggang sa ipapasa ka sa iba na wla na tlagang sasagot sayo tawag at txt wlang sumasagaot at hindi ka tlaga papansinin. Ma bad karma sana kau sa mga ginagawa nyong mga kasinungalingan
DeleteGanyan din nga ang sinbi nila yung agent dw na nagassist skin ay ng resign na at hindi n turn over ng maayos yung profile ko sa kanila. Tas sabay sabi ok na po pala yung policy nyo ky d n pwedeng i pa cancel.
Deletepwede ko pa ba ma refund yung initial payment ko tutal wala pa nmn ako policy...
ReplyDeleteSana po matulungan ninyo po ako tungkol sa eduational plan ng anak ko sa loyola plan last 2014 pa po ako huling nakatanggap ng tseke 2015, 2016 wla na po ako nakuha sa kanila, nagkautang utang na po ako para lang matugunan yung pang tuition ng anak ko,,pinaghirapan ko po yon bayaran dahil akala ko secure na yung para sa pag aaral ng anak ko,,single parent po ako solong nagtataguyod sa aking anak,ngayong sept 25 maturity date na naman po ng plan ko,gusto ko po makuha para makabayad sa mga nautang kong pera para s pagaaral ng anak ko,,sana po matulungan po ninyo ako,,salamat po
ReplyDeleteAsk ko lng kung meron na bang naka pag refund sa cocolife sa mga nag pa cancel ng policy nila.
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ReplyDeletepg naging victim po kau ng coco life balik agad kau doon kc my cooling period dw na tinatawag..within 15 days pwede p dw marefund..nasa rules and regulations dw un ng insurance
ReplyDeletepg naging victim po kau ng coco life balik agad kau doon kc my cooling period dw na tinatawag..within 15 days pwede p dw marefund..nasa rules and regulations dw un ng insurance
ReplyDeletehello kumusta po yong mga nagpapa cancel ng acount sa cocolife meron po ba nakakuha ng pera nila kz po ako ganon din ang problema gusto ipa cancel ang acount pls reply sa mga nakapag refund salamat po
ReplyDeleteSame po tayo,anong status po sayo?gusto ko po ma cancel yung cocolife.please advise po kung paano?
DeleteAko din po na biktima ng cocolife.nag pasa na po ako ng cancellation letter pero ang sabi po tawag daw po ako after one week para e confirm kung naaprobahan yong reason.. Ano pa po ba ang dapat kung gawin para makuha ko po pera ko.. Sana matulungan nyo po ako. .bago lang po nong oct. 16,2018
ReplyDeletemag 3yrs na akong nagbabayad ng cocolife insurance na yan na wala nmn akong pinipirmahan bsta na lang pumasok sa payslip ko gusto kong ipacancel mamaya sa sm kung open cla ng sat hoping na ma approved letter at valid id lang po ba ang kailangan? ty
ReplyDeleteHi, ilang beses na po ako nag-eemail sa public commission. Sana naman po mabasa nila email po.. I rreport ku lng po sana ung sure delay na charge back in manila bankers po..
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